Shipping & Returns

Shipping Policy

At Connie Collective, we are committed to delivering your order in a timely and reliable manner. Please review the following terms related to our shipping procedures:

Processing Time:

  • Orders are typically processed within [2] business days after your order has been placed and payment has been confirmed.
  • Processing times may be extended during peak periods such as holidays or promotions. You will be notified via email if there are any significant delays.

Shipping Time:

  • We offer a standard shipping option with a delivery period of 7 working days from the date of dispatch.
  • Shipping times may vary based on your location and external factors such as carrier delays, weather conditions, or customs processing (if applicable).
  • Please note that working days do not include weekends or public holidays.

Shipping Costs:

  • Shipping costs are calculated at checkout and depend on the shipping method selected and the destination.
  • Free shipping offers, if applicable, will be clearly indicated at checkout.

Order Tracking:

  • Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.

Delivery Issues:

  • If you experience any issues with your delivery, such as missing or delayed packages, please contact us at conniescollective@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns Policy

At Connie Collective, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you can request a return within 7 days of receiving your item. Please read our return policy carefully.

Return Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Certain items are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and gift cards. Please refer to the product description for any specific return exclusions.

How to Request a Return:

  • To initiate a return, please email us at conniescollective@gmail.com within 7 days of receiving your item. Include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
  • Once your return request is approved, we will provide you with return instructions, including the return shipping address.

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If the item is being returned due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.